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 The care record guarantee 

In the National Health Service in England, we aim to provide you with the highest quality of healthcare. To do this, we must keep records about you, your health and the care we have provided to you or plan to provide to you. NHS care records may be electronic, on paper or a mixture of both, and organisations use a combination of working practices and technology to keep to this guarantee. This guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and well-being.

  The people who care for you use your records to:

  • Provide a good basis for all health decisions made by you and healthcare professionals;
  • Allow you to work with those providing care;
  • Make sure your care is safe and effective; and
  • Work effectively with others providing you with care.

  Others may also need to use records about you to:

  • Check the quality of care (such as a clinical audit);
  • Protect the health of the general public;
  • Keep track of NHS spending;
  • Manage the health service;
  • Help investigate any concerns or complaints you

View the full Care Record Guarantee document