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Woodrow

Woodrow Medical Centre will close on Monday 31 December 2018 meaning that patients will need to register with a new GP practice.


After the Care Care Quality Commission (CQC) took action in March earlier this year to remove the practice’s licence due to patient safety concerns, an interim provider was identified at the time to continue to provide services from Woodrow Medical Centre.

NHS Redditch and Bromsgrove Clinical Commissioning Group (CCG) has since then done everything possible to try and secure a permanent clinical provider to continue in the Woodrow area, but no other provider has been identified. After careful consideration the CCG has therefore made the decision to close the practice when the contract comes to an end.  

The following three GP practices are currently accepting new patients and would be happy for you to register with them: You have the option of registering with any practice that is currently accepting new patients if you live within their boundary area. To find out whether you live within their area contact the GP Practice directly. Please note if you do not live within the practice boundary area, the practice is not obliged to register you.

All existing patients will be able to continue to access the services at Woodrow Medical Centre until the closure. If patients already have any appointments booked at the practice before the closure they should continue to attend these until registered with a new GP practice. If existing patients need to book a new appointment for them or their family before registering with a new GP practice, they can continue to do so as usual.



Frequently asked questions:

What has happened at Woodrow Medical Centre?

In March 2018 the Care Quality Commission (CQC) was successful in its application to Redditch Magistrates Court to cancel the CQC registration of Woodrow Medical Centre in Redditch with immediate effect. This meant the contract holder could no longer operate a primary care medical service. The CQC took this action because it had serious concerns about the service being provided and the risks it presented to patients.

NHS Redditch and Bromsgrove CCG’s priority was to protect the safety of patients and ensure patients could still access primary care services. The CCG worked with local doctors to ensure that an interim clinical provider was put in place who could continue to provide services for patients at the Woodrow Medical Centre premises.

The CCG has received notification from the interim provider that they will no longer be able to provide primary medical services after 31 December 2018.

The CCG has done everything possible to try and secure a permanent clinical provider to continue in the Woodrow area, but despite these efforts no other provider has been identified.Therefore, after careful consideration, the CCG’s decision is to close the practice when the contract with the current temporary provider comes to an end.


I am a patient registered at Woodrow Medical Centre. What do I need to do now?

You will need to register with a new GP practice before 31 December 2018.

 

How do I do this?

Decide which GP practice from the list below you would like to register with. You will then need to visit the new GP practice to pick up a registration form, fill it in, and hand it back to the new GP practice.



Which GP practices can I register with?

The following three GP practices are currently accepting new patients and would be happy for you to register with them

  • Winyates Health Centre, Winyates, Redditch, B98 0NR
  • Crabbs Cross Surgery, 38 Kenilworth Close, Crabbs Cross, B97 5JX
  • The Medical Centre Crabbs Cross, 39 Kenilworth Close, Crabbs Cross, B97 5JX

You have the option of registering with any practice that is currently accepting new patients if you live within their boundary area. To find out whether you live within their area contact the GP Practice directly. Please note if you do not live within the practice boundary area, the practice is not obliged to register you.


What will happen to my medical records?

Your patient records will remain at Woodrow Medical Centre until you move to a new surgery.

Your new surgery will arrange for your medical records to be transferred. The records of any patients who have not registered with another practice by 31 December 2018 are transferred to a central location managed by NHS England.  They are held there until your new practice requests your records.

 

Will the new surgery be able to give me good care?

Continuity of care is important, which is why you need to register with another surgery soon, so that they can access and review your notes.  At your new practice they will assess your health needs and will arrange an appointment with you, at some point, to discuss your care.  Surgeries advertise any special clinics and services they offer on their website and also in their practice leaflet.  There may also be GPs in the surgery who have a special interest in particular disease areas, and they may want to see you regularly themselves.  If you have any concerns please discuss it with the surgery.


What happens if I don’t register with another surgery by 31 December 2018?

If you need to see a GP or Practice Nurse after December 2018 but haven’t registered with a new GP practice you will have to be seen at another local GP practice as a temporary resident.  This causes extra administrative work for the practice seeing you and will mean they do not have access to your records when you are seen.

It is better that you register with another practice so they can see you with your full medical records and are aware of your medical history and current needs. 

 

What if I already have an appointment arranged at Woodrow Medical Centre?


If you already have an appointment booked at the practice before the closure you should continue to attend these until you have registered with your new GP practice.

 

Can I continue to book appointments at Woodrow Medical Centre?

You are able to continue to access the services at Woodrow Medical Centre until the closure on Monday 31 December. Therefore if you need to book an appointment with a GP or a nurse before you have registered with a new GP practice you can call the surgery’s contact number in the usual way until 31 December 2018.

 

I need a home visit what should I do?


Contact the surgery as normal, until 31 December 2018.



I have mobility problems and need help re-registering?

 

Please discuss this with the staff at Woodrow.  They can explain the process and suggest the most convenient practice to suit you.   

 

I need a repeat prescription – what should I do?

Contact the surgery as normal, until 31 December 2018.  It is advisable that you make sure you have enough medication/prescriptions whilst you register with another practice.

 

What happens if I need regular medication?

Please ensure you have enough medication during the time you transfer to a new practice, and especially over the Christmas period.  Due to the number of people who will need to move to another surgery there might be a slight delay in processing repeat prescriptions from your new practice, whilst they access your medical records.  Please leave sufficient time.

Your new practice may also request that you make an appointment with the doctor or nurse to review your medication.

 

I regularly attend hospital, do I need to do anything?

The hospital has been told that the surgery is closing.  It would be helpful if you confirm with them which surgery you are registered at.

 

The District Nurse comes to visit me, do I need to do anything?

All community staff have been told that the surgery is closing.  The next time the District Nurse visits you should tell them which surgery you are registered at.  If you are having any difficulty registering elsewhere please let them know to ask the surgery to help.  The District Nurses work in Neighbourhood Teams and will be able to explain who will be caring for you in future; in many cases you will have the same District Nurse.  They will arrange further appointments with you, please discuss this with them at your next visit.

 

Will I have the same midwife?

We cannot guarantee who will be carrying out your care.  The Community staff work in Neighbourhood Teams and therefore it is likely that the same staff will be able to provide your care.   Please discuss this with them at your next visit.

 

Can my new surgery cope with a high number of new patients?

We are aware of the numbers that practices can accommodate.  For example, the 3 main practices that are offering new registrations, have confirmed they have spare capacity with rooms or are building extra rooms.  New staff have been recruited in some practices, with plans to recruit in the future.  Please note that there may be a slight delay in processing of your registration.  In the meantime continue to use Woodrow surgery until your re-registration with the new practice has taken place.

 

I have a question that isn’t covered by the information above. What should I do?

If you have a question or concern please email worcs.comms@nhs.net and somebody will respond to your enquiry.

Additionally, we will be holding a number of drop-in sessions at various locations in Redditch over the next few weeks where you can come and discuss with us any concerns that you may have. The first two sessions are taking place as follows:
  • Monday 8 October from 2pm to 4pm at Woodrow Library (25 Woodrow Centre, Studley Road, Redditch, B98 7RY)
  • Thursday 11 October from 12 noon to 2pm at Woodrow Library (25 Woodrow Centre, Studley Road, Redditch, B98 7RY)

Come along at any time if you have any questions about what to do next. Any additional sessions will be advertised on our website at the address above. 


Is there anybody else that I can talk to?


If you wish you can discuss your situation with Healthwatch Worcestershire (who is the local independent health and social care champion). They can be contacted as follows:

www.healthwatchworcestershire.co.uk

info@healthwatchworcestershire.co.uk

01386 550264

Healthwatch Worcestershire, Civic Centre, Queen Elizabeth Drive, Pershore,Worcestershire, WR10 1PT

 

Where can I find a list of all GP practices in Redditch?

GP practices in Redditch currently registering new patients are listed below:

GP practice

Address

Phone Number

Website

Winyates Health Centre

Winyates
B98 0NR

01527 513888

www.winyateshc.co.uk

Crabbs Cross Surgery

38 Kenilworth Close B97 5JX

01527 544610

www.crabbscrosssurgery.nhs.uk

The Medical Centre, Crabs Cross

39 Kenilworth Close B97 5JX

01527 402149

www.themedicalcentrecrabbscross.nhs.uk

Other GP practices may also register you if your postcode is within their practice boundary. To get more information about local GP practices visit the NHS.uk.





If you would like this document translated into another language please contact: worcs.comms@nhs.net

Prosze skontaktowac sie z nami jesli ten dokument jest potrzebny w jezyku Polskim; worcs.comms@nhs.net


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