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Woodrow Medical Centre

Information regarding accessing Primary Care Medical Services at Woodrow Medical Centre, Woodrow and Millstream Surgery, Batchley

Following the Care Quality Commission’s decision to cancel the Care Quality Commission Registration of Woodrow Medical Centre and Millstream Surgery with immediate effect in March 2018, NHS Redditch and Bromsgrove CCG has produced the following information for all patients concerned. Please continue to refer to this website for opening hours, and regularly updated questions and answers.

Woodrow Medical Centre – opening times

Monday – Friday 8am-6.30pm

Millstream Surgery, Batchley is currently closed for GP appointments.

All patients should attend their appointments at Woodrow Medical Centre, Redditch.

Woodrow Medical Centre is located at Woodrow Centre and is on the bus route, and also has a large car park.

Bus Timetables can be accessed via www.worcestershire.gov.uk/bustimetables

Booking of online appointments

You can make appointments online at Woodrow Medical Centre by using the following website link, all of your details will remain the same if you used to book appointments online; https://patient.emisaccess.co.uk    

Frequently asked questions

1.    What has happened at Woodrow Medical Centre?

The Care Quality Commission (CQC) is the independent regulator for all health and social care services in England. Their role is to check that GPs and other healthcare providers deliver safe and good quality care that meets national standards.

The CQC inspected the current providers of primary care medical services at Woodrow Medical Centre and found that the current providers were not providing an acceptable level of service to patients and meeting these standards.

The CQC took urgent action to remove the current provider’s CQC registration as a provider of GP services in order to protect your safety and welfare and that of other patients.

This meant that the current providers of primary care medical services at Woodrow Medical Centre and Millstream Surgery, in Batchley could no longer provide clinical care to patients with immediate effect. 

Redditch and Bromsgrove Clinical Commissioning Group’s (CCG) priority has subsequently been to make sure you have ongoing access to local GP services. The CCG has put temporary arrangements in place for local GPs to provide patients with a full range of GP services at the existing premises at Woodrow Medical Centre. Please note if you usually attend Millstream Surgery for your appointments, you will now need to attend the Woodrow Medical Centre for your future appointments.

2.    Will there be an issue if I need to access GP services at Woodrow Medical Centre if I need either a routine or an urgent appointment with a GP or a nurse?

Redditch and Bromsgrove CCG has agreed temporary arrangements with local doctors to provide care to you and the other patients who were registered at Woodrow Medical Centre until a permanent arrangement is agreed.

Therefore if you need to book an appointment with a GP or a nurse you can call the surgery’s contact number in the usual way.

3.    I need to speak to a doctor with a general enquiry, what can I do?

Contact the surgery as normal, until directed otherwise.

4.    I need a home visit what should I do?

Contact the surgery as normal, until directed otherwise.

5.    I need a repeat prescription – what should I do?

Contact the surgery as normal, until directed otherwise.

6.    I put in a repeat prescription request to Woodrow Medical Centre but haven’t yet received this.  Will I still be able to collect this?

Redditch and Bromsgrove CCG has been working to make sure that any outstanding repeat prescription requests that had already been submitted to Woodrow Medical Centre are processed as quickly as possible.

If you urgently need a repeat prescription please contact the surgery unless communicated otherwise.

7.    I had hospital/other test results that were due to go to Woodrow Medical Centre. What has happened to them?

The CCG has been working with clinical staff to make sure all hospital reports and patient test results coming in to Woodrow Medical Centre have been managed appropriately following the action taken by the Care Quality Commission (CQC).

Please be assured that you will have been/will be contacted if your test result requires any action. This includes any test results that have been received at Woodrow Medical Centre since the CQC took action.

Any new test results and hospital results for patients sent to Woodrow Medical Centre will now be reviewed by the local doctors and actioned as appropriate.

If you have not heard anything about a test result that you were awaiting then please contact Woodrow Medical Centre in the usual way.

8.    Do I need to register with a new GP surgery?

No. You can continue to use the services at Woodrow Medical Centre, although you will receive a letter from NHS England outlining the options available to you.

Please continue to contact Woodrow Medical Centre to book and attend your appointments.

9.    What will happen to my medical records?

Your patient records will remain at Woodrow Medical Centre.

10.    Will I still see my usual doctor or nurse at Woodrow Medical Centre?

Under the agreed Temporary Arrangements, the CCG has sourced local doctors and other clinicians who will remain seeing patients at Woodrow Medical Centre until a permanent arrangement has been agreed.

The action taken by the Care Quality Commission (CQC) does not affect the services that are provided from the building.

11.    What happens if I usually attend my appointment at Millstream Surgery?

Patients will no longer be seen at Millstream Surgery in Batchley, you should attend your appointments at Woodrow Medical Centre. 

12.    I have a question that isn’t covered by the information above. What should I do?

If you need to book, change or cancel an appointment with Woodrow Medical Centre, please contact the surgery in the usual way.

If you have any concerns or queries, Healthwatch Worcestershire are able to provide advice and guidance to patients.

Healthwatch Worcestershire is the independent champion making sure that people are able to have a say in how local health and social care services are run and developed.

Healthwatch Worcestershire is encouraging patients at Woodrow Medical Centre to tell them about their experience. Whilst they cannot take up individual cases they can use the information that people tell them to let the CCG know on an anonymous basis about patient’s comments and concerns, and about how the alternative arrangements are working from a patient’s point of view.

Healthwatch Worcestershire can be contacted by:

Visiting Tell Us About Services on their website at www.healthwatchworcestershire.co.uk

By emailing to info@healthwatchworcestershire.co.uk

By telephoning 01386 550264

By writing to them:

Healthwatch Worcestershire
Civic Centre
Queen Elizabeth Drive
WR10 1PT

Alternatively, if you have any general enquiries you can contact Redditch and Bromsgrove CCG. Our contact details are below;

NHS Redditch and Bromsgrove Clinical Commissioning Group
Barnsley Hall,
Barnsley Hall Road,
B61 0TX

Phone Number: 01527 482900

Email Address: rbccg.centralbusinesssupport@nhs.net

13.     I would like to complain – what can I do?

You can submit a complaint to NHS England by writing to:

NHS England
PO Box 16738
B97 9PT

By email to: england.contactus@nhs.net Please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

NHS England will take a note of your complaint and arrange for it to be passed to a case officer.

For further information see the NHS England website at: www.england.nhs.uk/contact-us/complaint/