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Complaints and feedback

NHS Redditch and Bromsgrove CCG are committed to providing the best possible service at all times. Unfortunately things occasionally go wrong and you may want to express a concern or make a complaint. We welcome feedback as this gives us the opportunity to learn and reduces the likelihood of further incidents and dissatisfaction.

If you have a concern or complaint about the following services, please click on the links below:

NHS South Worcestershire CCG are committed to providing services which are clinically effective, quality focused and patient centered.  

If you are unhappy with any aspect of care or treatment, we will: 

  • Work with you to understand your concerns and seek to resolve them

  • Ensure you receive a full written explanation within an agreed time  

Who to complain to

Download concerns form  
Download the easy read complaints guide 

How to register a complaint, compliment or comment

If you need to register a complaint about a service we have provided or commissioned please contact: 

The Complaints Team
NHS South Worcestershire Clinical Commissioning Group
Barnsley Hall
Barnsley Hall Road
B61 0TX

Email: Complaints.RBCCG-WFCCG@nhs.net 

Tel: 01527 482939

If you want to pass on a compliment or make a comment, please email -  rbccg.centralbusinesssupport@nhs.net 

Useful information 

If your concern is about a service provided by a GP, Dentist or Optician, please contact: 

The Complaints Manager

NHS England
PO Box 16738
Worcs B97 9PT

Or email: england.contactus@nhs.net

Alternatively, you can call 0300 311 22 33 – Mon to Fri 8am to 6pm