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 Doctor (GP), dentist, pharmacist or  optician 

These services are directly commissioned by NHS England. If you have a compliment, comment, or complaint relating to primary care (GPs, dentist, pharmacists or optometrists), and where local resolution fails to achieve a satisfactory outcome, you may wish to raise the issue formally.  

You have the right to raise a formal complaint with either the service provider directly (eg. the GP practice) or with NHS England as the commissioner of the service. Contact details for NHS England are:

NHS England

Email:  england.contactus@nhs.net
Telephone: 0300 311 22 33
or write to: NHS England
PO Box 16728
Redditch
B97 9PT