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Thank you for telling us what you think! 

We listen to your opinion and act upon it. Please see examples below where we have listened to your comments as part of our engagement: 


Outpatients said: we are happy to try alternative methods of communication for our appointments  

We did: we worked with partners to increase 'virtual' appointments, for example, over the telephone


Older People said:
 good housing is really key in maintaining our health and wellbeing

We did: a range of partners are involved in our Integrated Care for Older People (ICOPE) strategy


Herefordshire and Worcestershire residents said:
 we support the CCGs application to merge but are keen for you to keep a local focus

We did: we applied to NHS England & Improvement to formally merge the four CCGs. Our involvement plans are developing with a focus on local engagement


Carers said:
 we need education and support, particularly for careers of mental health patients

We did: we ensured carers are included in the draft Mental Health Strategy


Patient who are isolated and lonely said:
 there's a lack of services and support for younger people 

We did: we designed the service specification for the new service (Reconnections) in response to feedback, including removing the age restriction


Breast Cancer patients said:
 give us support online through our treatment journey

We did: we created a Patient Portal using the framework designed by patients 


Citizens of Worcestershire said:
 we would like to make lifestyle changes with 121 help

We did: we will commission Lifestyle Advisors to provide support to patients


We also listen to you through Patient Stories. 

These give us an in-depth insight into a patient’s care and experience. These are presented at our Quality Performance Review Committee and a commissioner response is provided. Some examples are given below:


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If you require any of this information in an alternative format please call 01905 681978 or see our Accessible Information Standard for more information.